Post ref: PSN000279 / PSN000872 / PSN00209
Contract: 2 x Permanent / 1 x Temporary contract until 4 April 2022
Location: City Hall / Working from Home
Hours: Full time, 37 hours per week
Grade: 5
Salary: £25,991 to £28,672 per annum, pro-rata for part time
Closing date: 07 March 2021
Interview date: 17 and 18 March 2021
This is an exciting opportunity to become part of a proactive and highly motivated team working to prevent and reduce debt and helping council tenants maintain their tenancies.
You will be responsible for the recovery of rent arrears, providing basic welfare benefits & debt advice to tenants and presenting possession proceedings in court when necessary. The job involves lone working, visiting customers in their homes (within covid-19 Health & Safety guidelines) and offering solutions to assist them in paying off their arrears.
You must demonstrate excellent communication skills and have experience and confidence in dealing with a diverse customer group in a wide range of situations, preferably gained in a social housing environment. Experience of income recovery work is desirable and a knowledge and understanding of casework is essential.
This is an interesting and exciting time to join the Income Team following the introduction of Universal Credit in Norfolk. Income Officers will contribute to the provision of support for customers in receipt of universal credit as well as providing and signposting to relevant advice.
What’s in it for you?
Working in the heart of a vibrant City, Norwich city council employees benefit from 25 days annual leave increasing to 30 after 5 years’ service (pro rata for part time employees) plus bank holidays, Christmas shutdown, flex time, and family-friendly polices for times of need.
Should you have any queries or for an informal chat about this role, please contact Rebecca Eames, Income team leader, on 01603 989338
Job description
Person Specification
Closing date: 7 March 2021
Post ref: PSN000919
Contract: Permanent
Location: City Hall
Grade: 7
Salary: £32,910 - £35,745 per annum, pro rata for part time
Closing date: 14 March 2021
Interview date: 23 March 2021
We have an exciting opportunity for a permanent occupational therapist to join our growing home improvement service to help the residents of Norwich City Council to remain living independently within their own homes.
Secondments would also be considered to this post for right candidate (for more information about applying on a secondment basis please contact Kevin Ayers on 01603 989192).
If you have an interest in housing, inclusive design, and accessible home environments this may be the role for you.
With clinical supervision being provided by a senior occupational therapist from Norfolk County Council Adult Social Services, this position offers the prospect of giving integrated help to people from both a housing and social care perspective.
Having recently had cabinet approval for a new approach to adaptations this is an opportunity to join an expanding team focused on making significant, positive changes to people’s lives.
Working alongside a team consisting of caseworkers, technical officers, other OT’s and OT assistants this role will be key in establishing the council’s new method for tenure neutral adaptations.
As a qualified and registered occupational therapist, ideally you will have experience in adaptations to homes and the disabled facilities grant.
The strong links with social services will extend to peer supervision with other community OT’s. The role will also have a focus on complex assessments which will provide lots of variety with little to no need for low-level assessments and manual handling work.
The position also benefits from flexible working arrangements, access to the local government pension scheme and if transferring from another council, continuous service benefits will also apply.
Norwich is a city with a rich character all of its own, with an inclusive atmosphere, compact enough to make you feel at home but with a vibrant cultural scene. We also have charming countryside on our doorstep which includes the unique Norfolk Broads and the natural beauty of the North Norfolk Coast. This is the perfect location for anyone wanting the work/life balance with house prices lower than the national average and rail links to London.
For an informal discussion about the role please contact Kevin Ayers, Home Improvement Team Leader on 01603 989192.
Person specification