Location: City Hall, Norwich and hybrid working
Salary: £33,486 - £36,371 (grade 7)
Hours: 37 hours per week
Contract: temporary until 31.03.2023
Closing date: 28 August 2022
Interview date: week commencing 29 August 2022
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We have a number of exciting opportunities to join our expanding HR & OD team in the vibrant city of Norwich. In this key operational role, you will support Norwich City Council, and its wholly owned company Norwich City Services Ltd, build on their successes and ambitions and address the challenges faced, to drive our long-term shared vision for the city.
We are looking for an experienced HR professional with a track record in leading excellent HR customer service and ensuring best practice is embedded in the processing of all HR transactions and first line HR advice on pay, terms and conditions and recruitment administration
You will lead a small and dedicated team to improve and develop the HR transactional function and processes. The team will be the first point of contact for our customers, supporting managers and employees in all aspects of first line HR advice and process whilst maximising the use of technological solutions to enhance the HR offer within a complex organisation.
With a sharp attention to detail and experience of delivering high quality transactional service in a fast-paced environment, you will have experience of harnessing technology to inspire better performance, ensure compliance, and deliver an exceptional customer service, working with the wider HR team to improve our processes and deliver efficient and effective ways of working.
To make an impact in this role you will need experience of providing reliable and consistent advice on HR policies and procedures, be successful at developing good working relationships, and have an awareness of employment legislation.
This is a great role, in a great team, within a great business with opportunities for the future. We’re growing fast, with new job roles and an expanding team. If you have the ambition and experience to influence the development of our HR service and can deliver results in a fast-moving environment, then join us and be a part of our long-term vision for Norwich.
Job description
Person specification
Do you share our passion and commitment to housing?
Norwich is one of the UK’s great cities – a regional, cultural and economic powerhouse. We are a hugely ambitious and forward-looking local authority with a clear vision for the future of Norwich – one that creates opportunity for all our residents.
For us, housing is not simply about bricks and mortar, it’s about people and communities.
With 14,500 homes, we are one of the largest local authority landlords in the country. We know that working towards our homes and services being ‘top notch’ means we can make a real difference to people’s lives.
We’re at a pivotal point in time. We are committed to improving our services through working with our residents and partners. We need a strong leader, one who can get the basics performing brilliantly and guide colleagues to deliver a clear vision for the future.
If you are an experienced housing professional who shares our ambition for housing then we want to hear from you.
For an informal discussion, please contact our recruitment partners at Penna: Aaron Thomas on 07709 505403 or Ben Cox on 07809 374692.
For further information or to apply, please visit: www.shapingnorwichcc.com
Closing date: Friday 9 September 2022
Hours:1 x 29.6 hours permanent HRO role.
1 x 29.6 hours temporary for 12 months. Dedicated resource to support with updating HR policies.
Salary: £30,095 to £32,798 per annum (pro-rata if part time)Location: City Hall, NorwichClosing date: 21 August 2022Interviews: w/c 22 August 2022
We have two exciting opportunities available to join our fast-paced team on a part time basis. These roles are responsible for delivering wide range of HR and OD support to Norwich City Council and to its newly formed company Norwich City Services Limited. We are looking for one of the roles to provide dedicated resource for drafting and reviewing HR policies and procedures and undertaking other project or casework work as required.
Working closely with HR business partners, you will be responsible for managing your own caseload, providing training, support and advice to managers on absence, health, conduct and capability cases as well as other policies and procedures.
You are able to build trust and work collaboratively, you will support the achievement of council and company objectives and deliver appropriate outcomes in accordance with policies, procedures and employment legislation.
xxxWith a sound knowledge of employment legislation, you should be qualified to or in the process of studying for the intermediate or advanced CIPD accreditation. Experience and knowledge of TUPE is also an essential requirement. You should be able to demonstrate excellent IT, communication and interpersonal skills along with proven experience of dispute resolution and be experienced at training and supporting managers, providing comprehensive HR support in all aspects of the employee lifecycle.
Location : City Hall, Norwich and home based
Salary : £33,486 - £36,371 (grade 7)Hours : 37 hours per week – hours are flexible with flexitime.
Contract: This is a permanent post.Closing date: 28 August 2022
Interview date : w/c 29 August 2022
Following a recent review of our Democratic and Elections service area, we are in the process of recruiting to a range of roles within the Corporate Business Support Team. We are currently looking for a permanent Senior Executive Assistant.
Corporate Business Support sits at the heart of our Council. The team provides essential support to Directors and Heads of Service, ensuring they have the necessary support to enable them to take forward some of the most exciting and challenging projects within the Council.
As the Senior Executive Assistant, you will be directly responsible for supporting the Chief Executive and oversight of the corporate business support team. You will act as line manager to the Executive Assistants, who lead on support at a Directorate level, and the corporate support apprentice.
Inevitably, you will have oversight of the Chief Executive’s diary and correspondence. However, the role presents the opportunity to get involved in the planning and management of a range of corporate events and activities, as well as shaping the corporate support that is provided across the team. You will need to be a skilled multi-tasker, have strong time management skills, excellent people skills and can navigate a fast-paced working environment.
We are receptive to considering people from a wide range of backgrounds and experiences for this role, however it does demand someone with strong IT literacy, and we would expect you to have a degree level of education or equivalent with applicable experience in business administration or project management.
As an employer, we strongly value diversity and strive to provide a working environment where everyone can thrive and is engaged and happy at work. People join us with a wide variety of previous career and life paths.
Our people value our flexible working practices. This post would be covered by our hybrid working policy therefore would be a mix of working from home and you would need to come to our City Hall offices in central Norwich
Job Title: Customer Contact Adviser positions in the Customer Contact team
Hours: Full time and part time roles available
Basis: Permanent
Locations: City Hall, Norwich initially with some homeworking later.
Grade: 03
Salary: £20,493.00 to £22,627 pro rata
Our Customer Contact team, based at City Hall in the heart of Norwich, take huge pride in helping our city’s residents, businesses and visitors. The team manage thousands of queries on varied topics such as Council Tax, Benefits, Council house repairs, homelessness, parking permits and environmental health. Lots of our customers access services online, but when they need more assistance, you’ll be the first one they contact by telephone, email or face to face.
Customers expect great service so you’ll do well if you enjoy talking to a wide range of people, can see things from our customers’ point of view and are determined to get things right first time, every time. You’ll be joining a large friendly team where there is always something new to learn.
You should have experience of working in a fast paced, customer-focused environment. The team deal with and log queries, whilst actively listening and looking up answers, so you should be great at handling multiple software packages at once and be able to think on your feet. From time to time, you will also encounter people with disabilities, speakers of foreign languages or people who are upset, so you will need to be patient and understanding with frustrated, worried or confused callers and able to diffuse rather than inflame any heightened emotions.
We strongly value diversity and strive to provide an inclusive working environment where everyone can thrive and is engaged and happy at work. We offer opportunities to everyone and judge each application on merit but are also keen to improve the ethnic diversity of our workforce.
Contract: Fixed term or secondment until March 2024
Location: Various locations across the city
Hours: 37
Grade: 4 (Scale point 14 -19)
Salary: £23,484.00 - £25,927.00
Closing date: Wednesday 17 August
Interview date: Wednesday 7 September
This is an exciting opportunity to join a well-established team, providing visiting support to Norwich City council sheltered housing tenants.
We have 26 sheltered housing schemes across the city for people aged 60 and over. Our support officers assist people to maintain and build their skills helping them remain living independently at home for longer.
You will need to have a positive, outgoing manner, an interest in older people and the ability to work with partners (both internal and external) to ensure that tenants have the support they need.
Whilst you will spend the majority of your time based on site at the sheltered housing schemes, you will also be required to attend meetings / training at City Hall.
For an informal conversation about this role please contact Julie Davies, sheltered housing team leader on 01603 989310
For more information and to apply please visit the jobs page of Norwich City Council’s website. Please note that we are unable to accept CVs and will require an application form to be completed to apply for this post.
Contract: 31st March 2023
Location: Hybrid working - City hall / home / housing patch
Hours: Full time, 37 hours per week
Grade: 5
Salary: £26,446 to £29,174 per annum, pro-rata
Closing date: 21st August 2022
Interview date: 1st & 2nd September 2022
This is an exciting and challenging role for someone with experience of working in a housing focused or similar role. Using your knowledge of council policy and appropriate legislation, you will provide council tenants with information, advice, and guidance to support and enable them to sustain their tenancies and contribute to the maintenance of a safe neighbourhood.
As a housing provider, the council has a range of responsibilities which helps to keep tenants' and leaseholders' homes safe – this includes completing regular safety checks on electrical, fire, water and gas safety. This role will be working to support our comprehensive plan which aims to ensure that our council homes are fully compliant.
With around 15,000 homes, Norwich City Council is one of the largest stock-holding authorities in the country. This is a great opportunity to work with our tenants to really make a difference to their lives.
You will have good communication skills and be able to deal sensitively and objectively with people with a wide range of needs. The role requires you to be a competent multi-tasker with the ability to prioritise casework. You will also need to be able to work independently as well as being a good team player in a multi-agency environment.
The Council offers the opportunity to work with great people who are proud to serve our city. We offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
The Council recognises that our employees are our most important asset and that the quality and commitment of our people is crucial to our success.
We offer the following benefits:
If you are ready for your next challenge and want to work somewhere where you can make a real difference, we want to hear from you.
For further information regarding this role please contact Lewis Parr on 01603 989519 or Simon Carr on 01603 989265.
Contract: Temporary for six months
Location: City Hall
Hours: Full time, 37 hours
Grade: 3
Salary: £20,852 per annum, pro-rata for part time
Closing date: 17th August 2022
Interview date: 26th August 2022
With over 15,000 homes, Norwich City Council is one of the larger stock-holding authorities in the country. Within housing we focus on healthy and sustainable tenancies and we need someone who can help us to make a difference to the lives of our tenants.
We have a vacancy for someone committed to supporting three housing management based teams. We are looking for candidates with experience of providing excellent customer service whilst possessing the ability to deal sensitively with customers from a range of backgrounds. Candidates should be able to self-motivate as well as working as part of a team to reach individual and team goals. Candidates will have the ability to communicate effectively via a number of methods and display keen attention to detail. Candidates should have the ability to work with financial figures and carry out required calculations using the software available.
To be successful in this role, you will need to be a confident IT user, be thorough and well organised and have excellent interpersonal skills when dealing with stakeholders and tenants as well as colleagues.
Previous knowledge of working in a housing related field would be an advantage, but not essential. You will be required to gain a working knowledge of appropriate legislation and procedures within your area of responsibility, as well as the service’s information systems, within an agreed period of time.
Norwich City Council offers the opportunity to work with great people who are proud to serve our city. We offer good career prospects with competitive rates of pay, generous holidays and working arrangements.
The Council recognises that our employees are our most important asset and that the quality and commitment of our people is crucial to our success. Our people value our flexible working practices. This post would be covered by our hybrid working policy therefore would be a mix of working from home and our City Hall offices in central Norwich.
As an employer, we strongly value diversity and strive to provide a working environment where everyone can thrive and is engaged and happy at work. People join us with a wide variety of previous career and life paths. We offer opportunities to everyone and judge each application on merit based on past experience whether this was gained in employment, volunteering or life experience.
We offer the following benefits: xxx
For further information regarding this role please contact Charlotte Woodward on 01603 989639.
Post ref: PSN000052
Contract: Permanent
Location: City Hall, Norwich
Grade: 4
Salary: £23,484 to £25,927 per annum
Closing date: 29 August 2022
Interview date: 2 September 2022
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Working in a busy HR and learning team, you will be responsible for HR transactions. This will include co-ordinating recruitment activity and dealing with starter and leaver processes, generating payroll documentation and preparation of contracts of employment. You will also provide advice and support to managers and employees on HR processes and procedures and maintain systems and records to a high standard. You will need to be extremely well organised and have excellent IT and communication skills. Experience of using HR systems and databases along with attention to detail is essential as is flexibility and the ability to deal with multiple tasks.
-Job description
Post ref: POST0101
Location: Hybrid Working - City Hall/ Homeworking
Salary: £26,446 to £29,174 - pay review pending
Closing date: 21 August 2022
Interview dates: 30 and 31 August
The housing income team are looking to appoint a Budgeting Adviser. This is an exciting opportunity to join a successful team focused on client welfare, income maximisation, expense reduction and debt management.
Delivering excellent customer service through multiple channels, you’ll have the ability to see things from our customers’ point of view. You will demonstrate respect for others, act with integrity, take responsibility, maintain professional competence and want to make a difference.
Working as part of a dedicated team, you will provide a budgeting advice service to Norwich City Council tenants who have rent arrears, multiple debt problems or other financial difficulties. You will be responsible for promoting financial capability and welfare benefit awareness to ensure income maximisation.
You will have a proven track record in the field of debt recovery, money advice or welfare rights and be able to demonstrate a commitment to providing permanent solutions to money management issues through changing customer attitudes and behaviour toward debt. In addition, you must be aware of the challenges facing housing organisations arising from the welfare reform changes and coronavirus.
Experienced in working in a fast-paced environment, you will be a competent IT user who is able to learn and develop the skills required to use a large range of software packages. You will be methodical, well organised and able to work with minimal supervision. It is essential that you can communicate effectively, show resilience and working flexibly to meet the needs of the customer and demands of the service.
For further information or for an informal chat about this role, please contact Nikki Bye on 01603 989259 or nikkibye@norwich.gov.uk.