Contract: 2 year fixed term (possibility to extend)
Location: City Hall
Hours: Full time, 37 hours per week
Salary: £33,486 to £36,371 per annum
Closing date: 12 July 2022
Shortlisting: 13 July 2022
Interview date: 20 and 21 July 2022
Norwich City Council is an ambitious, progressive, forward-looking authority, embarked on an exciting programme of change to deliver ever-better services for our residents and improvements for our city.
We are looking for someone with a passion for fairness, who can lead our work on digital inclusion and play an important role in our wider reducing inequalities agenda, supporting Norwich residents to overcome socio-economic challenges.
You will have the opportunity to work with teams across the council, from frontline staff to senior managers, and with our external partners, to help make Norwich a fairer place and make a real difference to people’s lives.
Your key skills and attributes should include:
Norwich City Council offers the opportunity to work with great people who are proud to serve our city. We offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
The Council recognises that our employees are our most important asset and that the quality and commitment of our people is crucial to our success.
We offer the following benefits:
If you are ready for your next challenge and want to work somewhere where you can make a real difference, we want to hear from you.
Applicants invited to interview will be required to give a short presentation as part of the interview. (Details to follow shortlisting.) For further information please contact Ramona Herdman, Strategy Manager, firstname.lastname@example.org
Salary: £26,446 to £29,174 per annum
Closing date: 06 July 2022
Shortlisting: 07 July 2022
Interview date: 14 July 2022
We are looking for a highly motivated individual with an interest in homelessness and housing to work in our busy Housing Options department.
As a vital part of our demanding frontline homelessness service you will carry out thorough legal investigations, make complex decisions, offer comprehensive advice and provide the best possible housing solutions to a range of homeless clients.
We would like to hear from you if you would enjoy working with people to help them resolve their housing problems. You must have excellent negotiation skills and the ability to deal sensitively with clients in difficult and often pressurised circumstances. You should be able to produce written work to a consistently high standard and have the ability to understand and apply legislation accurately.
Key to success in this role is being able to work constructively and creatively to help clients meet their housing needs. We will provide training as necessary for successful candidates on relevant areas of housing and related law.
You should be a confident, pro-active and capable individual with a positive attitude and the potential to quickly learn and develop your skills and knowledge in this key role.
For more information about this post please contact Tina Scoular (01603) 989561
Hours: Part time 17.5 hours per week
Salary: £26,446 to £29,174 per annum, pro-rata
Closing date: 10 July 2022
Shortlisting: 11 July 2022
Interview date: 20 July 2022
We are seeking a positive and confident individual to work in our busy Home Options team.
This is a customer facing role providing specialist advice about the council’s Home Options scheme to our clients.
The successful applicant will need to be a quick learner, with an understanding of social housing and local housing issues. The applicant must have the ability to plan ahead, organise work to meet deadlines and be able to manage their own workload, which will involve complex investigation, detailed casework and home visits.
The focus of the job is to provide advice to clients in housing need and the applicant should be able to demonstrate not only excellent customer service skills but also the ability to deal with an often challenging client base in a pressurised environment.
See attached job description and person specification for job details. For more information about this post please contact Julie Selby on (01603) 989563.
Contract: 12 month fixed term contract with potential to extend
Salary: £30,095 to £32,798 per annum
Closing date: 18 July 2022 at 5pm
Interview date: 27 July 2022
The Digital engagement officer role is a new post for the council which will support Norwich City Council’s commitment to making our services truly residents centred, helping us reach a gold standard for our engagement activities and ensuring the voice of residents is heard in a wide range of contexts.
Our successful candidate will be working with internal teams and key stakeholders to identify upcoming projects which benefit from online engagement with residents to gain local insights, co-design service changes or initiate comments on new strategies or projects. This will be done using our new Get Talking Norwich platform to help project owners design exciting and meaningful project pages and encourage the public to get involved via social media and colleague connections.
They will have oversight of the platform to see which projects generate the most interest and quality of responses to identify best practice to help the council learn to make best use of its online engagement presence. This will also dovetail into the resources and support available on our LUMi platform, so you’ll be getting two web platforms for the price of one! They will also oversee the creation of our Community Consultants register, encouraging residents and community groups to be part of a pool of amazing people willing to give their views in person on council projects as well as online so no one is left out.
We're looking for someone who is dynamic, thoughtful and passionate about our city's communities and is a great team player, not just internally but with our residents too. You will have experience of working within the third sector, supporting third sector organisations or significant relevant voluntary work in a leadership role with communities and be a problem solver. You will need great knowledge on community development and capacity building tools and techniques and how they contribute to active communities and regeneration as well as the barriers some residents face in being an active participant in their neighbourhood, including how digital exclusion can be mitigated when working in a digital context.
As the role is all about digital, you’ll have great use of technology including email, spreadsheets and social media, and the requirement to engage directly with residents and communities means that communication and relationship building skills in the digital realm are key. Ideally you will also have experience working with bespoke platforms and backends of websites. Getting data and insights from our platform to best inform council workings is vital, so you’ll love data and making the most of it including how to present it to colleagues to get their buy in to engagement activities.
The role will suit someone who thrives on encouraging the views of others and enjoys supporting colleagues to create amazing and engaging projects as well as being great personal time manager who is able to balance competing priorities with a good eye for opportunities to create links between people and projects. This is a face paced team, and you will need to be able to plan effectively while also being flexible for short notice opportunities.
Your key skills and attributes will include: the ability to work collaboratively with a wide range of stakeholders; to be able to communicate with people in a way appropriate to their needs, especially keeping online content accessible and fun; the ability to collect and interpret data from different audiences; the ability to coach other colleagues in the best ways to use the tools at their disposal.
Interviews will take place on Wednesday 27th July 2022 at City Hall.
If you would like more background on the team or the role or other further information please contact Kate Price, Neighbourhoods and community enabling manager, on 07964 540473 or email email@example.com.
Contract: Temporary until 31 March 2023
Salary: £20,852 to £23,023 per annum
We are seeking an enthusiastic and well organised individual to fulfil a vital support function within our busy Home Options team which deals with the council’s housing waiting list and the allocation of social housing in Norwich.
This is a varied role, supporting the Home Options team with administrative tasks such as organising the advertising of empty properties, maintaining systems, updating client records and informing clients of property viewings.
The post-holder will need excellent IT and customer service skills, enjoy working as part of a team and be able to manage their own workload.
This is a busy, fast moving environment and the post-holder should be able to demonstrate a positive and flexible approach, the ability to multi-task and work well under pressure.
See attached job description and person specification for job details. For more information about this post please contact Julie Selby on Norwich 989563.
Post ref: POST0101
Location: City Hall – hybrid working policy pending
Salary: £26,446 to £29,174 - pay review pending
Closing date: 4 July
Interview dates: 12 and 13 July
The housing income team are looking to appoint a Budgeting Adviser. This is an exciting opportunity to join a successful team focused on client welfare, income maximisation, expense reduction and debt management.
Delivering excellent customer service through multiple channels, you’ll have the ability to see things from our customers’ point of view. You will demonstrate respect for others, act with integrity, take responsibility, maintain professional competence and want to make a difference.
Working as part of a dedicated team, you will provide a budgeting advice service to Norwich City Council tenants who have rent arrears, multiple debt problems or other financial difficulties. You will be responsible for promoting financial capability and welfare benefit awareness to ensure income maximisation.
You will have a proven track record in the field of debt recovery, money advice or welfare rights and be able to demonstrate a commitment to providing permanent solutions to money management issues through changing customer attitudes and behaviour toward debt. In addition, you must be aware of the challenges facing housing organisations arising from the welfare reform changes and coronavirus.
Experienced in working in a fast-paced environment, you will be a competent IT user who is able to learn and develop the skills required to use a large range of software packages. You will be methodical, well organised and able to work with minimal supervision. It is essential that you can communicate effectively, show resilience and working flexibly to meet the needs of the customer and demands of the service.
For further information or for an informal chat about this role, please contact Nikki Bye on 01603 989259 or firstname.lastname@example.org.
Contract: Fixed term six months.
Location: City Hall – Hybrid working policy
Hours: Full-time 37 hours
Grade 4: £23,484.00 - £25,927.00 per annum , pro-rata
Closing date: 11 July 2022
Interview date: 19/20 July 2022
An opportunity has arisen in the housing & community safety team for a business support officer. The role is to support the interim community safety manager and their housing partnerships work. The role will help support programme management of projects, budget, and purchase order management, arranging meetings, producing minutes, liaising with stakeholders both inside and outside Norwich City Council.
The role will provide an ideal opportunity for someone who is interested in working in local government and wants to gain experience or already has worked in this sector. The position will be varied covering several projects concerning community safety issues, housing related projects, homelessness services and commissioning activity.
You will be expected to be a first point of contact and provide administrative support to the Community safety and housing partnerships team. The role will be varied, and you will work with team members to identify policy and procedural improvements of the service areas providing accessible and necessary support to produce documentation. You will have excellent written and verbal skills, including presentation of material to a range of audiences. You will need to have excellent computer skills including spreadsheet, databases and presentation packages.
For further information about this role please contact Chris Hancock, Interim community safety manager/housing partnerships: telephone: 01603 989397 or e-mail: email@example.com
Job description and person specification
2 x Income Officer Posts
Post ref: PSN000098
Location: City Hall/Working from Home
Hours: Full Time, 37 hours per Week
Salary: £26,446 - £29,174 per annum, pro-rata
Closing date: 05/07/2022
Interview date: 18/07/2022 and 19/07/2022
Post ref: PSN000335
Hours: Part Time, 22 hours per week
This is an exciting opportunity to become part of a proactive and highly motivated team working to prevent and reduce debt and helping council tenants maintain their tenancies.
You will be responsible for the recovery of rent arrears, providing basic welfare benefits & debt advice to tenants and presenting possession proceedings in court when necessary. The job involves lone working, visiting customers in their homes (within covid-19 Health & Safety guidelines) and offering solutions to assist them in paying off their arrears.
You must demonstrate excellent communication skills and have experience and confidence in dealing with a diverse customer group in a wide range of situations, preferably gained in a social housing environment. Experience of income recovery work is desirable and a knowledge and understanding of casework is essential.
This is an interesting and exciting time to join the Income Team following the introduction of Universal Credit in Norfolk. Income Officers will contribute to the provision of support for customers in receipt of universal credit as well as providing and signposting to relevant advice.
What’s in it for you?
Working in the heart of a vibrant City, Norwich city council employees benefit from 25 days annual leave increasing to 30 after 5 years’ service (pro rata for part time employees) plus bank holidays, Christmas shutdown, flex time, and family-friendly polices for times of need.
Should you have any queries or for an informal chat about this role, please contact Rebecca Eames, Income team leader, on 01603 989338
For more information and to apply please visit the jobs page of Norwich City Council’s website. Please note that we are unable to accept CVs and will require an application form to be completed to apply for this post.
Closing date: 05/07/22
Interview date: Monday, 18 July 2022 and Tuesday, 19 July 2022
Post ref: RRR01003
Contract: Temporary post with a minimum term of one year, which could be extended subject to funding.
Salary: £26,446, to £29,174 per annum, pro-rata for part time
Closing date: 6thJuly 2022
We have an exciting opportunity for an enthusiastic and self-motivated individual to join our innovative Let NCC team (private sector leasing scheme)
You will be an integral part of a small team managing a portfolio of over 300 leased properties in and around the Norwich area and will be able to demonstrate a wide range of tenancy management skills such as arrears collection, regular property inspections, repairs ordering and void management. You will liaise with the appropriate agencies regarding vulnerable clients who may be struggling to manage their tenancy or who are taking on a tenancy for the first time. In addition you will work with current tenants to review their current housing and financial situation to enable them to look at housing options in the social or private rented sector.
The ideal candidate will have excellent communication and negotiation skills and the ability to manage the needs and demands of customers from a diverse range of backgrounds. You will be used to working on your own initiative and have a strong customer focus. Knowledge of the private rented sector would also be an advantagexxxYou must be able to demonstrate good time management and organisational skills and the ability to work under pressure to meet deadlines.