Job Title: Learning & OD business partner
Hours: 37, full time
Salary: £33,486 - £36,371 (pay award pending)
Location: Hybrid working - City Hall, Norwich and homeworking
Closing date: 16 October 2022
This is an exciting opportunity to lead and deliver L & OD as part of our plans to build a sustainable council for the future.
You will contribute to the development of the people strategy and take a lead role in shaping our development programmes and organisational development initiatives to support building people capabilities.
Your focus will be on skills development, developing coaching and performance management, talent and succession planning and building our apprenticeship and work experience offer.
Responsible for the design and delivery of our L & OD offer, you will work collaboratively with key stakeholders to identify learning and organisational development needs and priorities.
Working closely with the wider people team you will design and deliver a range of L & OD interventions to meet individual, team and organisational needs.
We have made good progress on our work on developing the culture of the council and you will build on this, taking forward a programme of work to help us achieve our ambitions for a great culture and inclusive workplace. You will actively promote and role model the behaviours, values and culture that we are seeking to embed.
Your skills in building effective relationships and ability to influence a range of stakeholders are key to success in this post. Able to champion change and innovation through people, processes, practice, and systems you will also be skilled in challenging others to innovate and think differently and will be adept at using data and evidence to inform and drive decision making.
As a passionate L&OD professional you will bring your drive, experience, knowledge and influence to maximise performance and potential. Creating engaging learning content using a blended approach to maximise participation and engagement will be second nature to you.
This is a great role, in a great team, within a great business. If you can tick the boxes above and have the personality and passion to make a difference, we want to hear from you. If you have the ambition and experience to influence the development of our HR & OD service, and build an open, honest, inclusive culture for everyone, then join us and be a part of our long-term vision for Norwich.
Norwich City Council relies on having a workforce that reflect the communities we serve, so we welcome candidates from all backgrounds and particularly those from underrepresented groups.
Job description & person specification
Job Title: Customer Contact Adviser positions in the Customer Contact team
Hours: Full time and part time roles available
Locations: City Hall, Norwich initially with some homeworking later.
Salary: £20,852.00 to £23,023 pro rata
Interviews: This is a rolling vacancy to support the needs of the department therefore interviews will take place on an adhoc basis.
Our Customer Contact team, based at City Hall in the heart of Norwich, take huge pride in helping our city’s residents, businesses and visitors. The team manage thousands of queries on varied topics such as Council Tax, Benefits, Council house repairs, homelessness, parking permits and environmental health. Lots of our customers access services online, but when they need more assistance, you’ll be the first one they contact by telephone, email or face to face.
Customers expect great service so you’ll do well if you enjoy talking to a wide range of people, can see things from our customers’ point of view and are determined to get things right first time, every time. You’ll be joining a large friendly team where there is always something new to learn.
You should have experience of working in a fast paced, customer-focused environment. The team deal with and log queries, whilst actively listening and looking up answers, so you should be great at handling multiple software packages at once and be able to think on your feet. From time to time, you will also encounter people with disabilities, speakers of foreign languages or people who are upset, so you will need to be patient and understanding with frustrated, worried or confused callers and able to diffuse rather than inflame any heightened emotions.
We strongly value diversity and strive to provide an inclusive working environment where everyone can thrive and is engaged and happy at work. We offer opportunities to everyone and judge each application on merit but are also keen to improve the ethnic diversity of our workforce.
Job title: Home Improvement Senior Technical Officer
Contract type: Permanent
Location: City Hall
Salary: £37,568 - £40,758, pro rata (plus a market supplement of £3,756.80 - £4,075.80)
Closing date: 17 October 2022
Interview date: 26 October 2022
Are you a surveyor looking to progress your career in a role where you can use your skills to make real and meaningful differences to people’s lives? We are recruiting for the new role of senior technical officer to join the council’s award-winning home improvement team. The successful candidate will lead a team of surveyors delivering vital adaptations to help the residents of Norwich remain independent in their own homes. The council has a strong desire to provide the best possible service to all residents needing help making their home suitable and safe for them, and this position will be pivotal in making this happen. It is a role that offers lots of job satisfaction and variety, with no two days being the same.You will join a friendly, passionate, multi-disciplinary team recognized for their high levels of performance and innovative approach. Ideally you will have experience of delivering disabled facilities grants/disabled adaptions or leading a team of surveyors to deliver small scale construction work.The successful applicant will also be able to access a full relocation package to pay towards moving to Norwich if required. Additionally the role has the added benefit of being designated as an ‘operational car user’ which means if you choose to use your own car for work, parking in the city centre will be provided and milage paid for work related trips. Alternatively, the use of the councils fleet of cars is also an option.Norwich is a city with a rich character and an inclusive atmosphere, compact enough to make you feel at home but with a vibrant cultural scene. We also have charming countryside on our doorstep which includes the unique Norfolk Broads and the natural beauty of the North Norfolk Coast. This is the perfect location for anyone wanting the work/life balance with house prices lower than the national average and rail links to London.Working for the city council also offers additional benefits such as a 37-hour flexible working week, generous holiday entitlement and access to the local government pension scheme.For an informal discussion about the role please Kevin Ayers Home Improvement Manager on (01603) 989192.